Policies

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Revising or Canceling Orders

To revise or cancel an order prior to it being shipped, customers should contact our customer service support team as soon as possible. Typically, there is a 12-hour processing window in which orders can be revised or canceled.

Returns 

• Our policy last 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 
  
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  
• To complete your return, we require a receipt or proof of purchase. 
  Please do not send your purchase back to the manufacturer. 
  

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tennehpalace.com.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tennehpalace.com. 

Protecting your private information is our priority. This Statement of Privacy applies to Tenneh’s Palace, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Tenneh’s Palace, LLC include website www.tennehpalace.com is a ecommerce site. By using the Tenneh’s Palace, LLC website, you consent to the data practices described in this statement.

Please read the full privacy policy here.

Where do you ship?

Domestic: Yes, U.S. shipments are processed using USPS or UPS.  

International: As of now, we don’t process international shipping, please contact us before placing an order outside the USA.

What is the cost of shipping?

Exact shipping and delivery charges are determined by your location and the package weight, shipping is calculated during the checkout process.  

When will my order ship?

All orders are processed for shipment within 3-5 business days. If there is a significant delay in the shipment of your order, we will contact you via email, text message, or email. 

Will I be charged duty fees?

All orders are shipped DDU (Delivered Duty Unpaid). All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). You may contact your local customs agent to answer any additional questions. 

How do I track my package?

Customers will receive a shipment confirmation including a tracking number within 1-2 business days of your order being processed.  

I did not receive a shipping or order confirmation?

Please contact us at info@tennehpalace.com.